At the 8th Annual Patient Experience Symposium , Dr. Sisi Hu, Atalan’s Chief Wellbeing Economist and Co-Founder, delivered a Pocket Presentation on the vital link between provider wellbeing and patient experience. She unveiled preliminary results from a study that harnessed non-survey indicators—drawn from workflow and operational data—and machine learning to surface patterns that traditional surveys miss. For example, by analyzing appointment schedules, her team identified simple adjustments that can reduce clinician stress and improve retention without compromising patient access.
The session not only showcased the synergy between provider and patient experiences but also highlighted the significant opportunity to break down siloes across healthcare departments. Industry leaders explored how integrated data strategies can foster cross-departmental collaboration and deliver meaningful improvements. Dr. Hu’s insights stressed that prioritizing clinician wellbeing is essential to any patient experience strategy, and this approach charts a promising path for future healthcare initiatives.